FAQ

What materials do you use? 

20mm (standard) and 16mm (mini) acrylic and silicone beads

2mm vinyl coated wire rope with a load limit of 336KG and breaking force of 3.3kN

heavy duty closed 'O' ring

2mm aluminium sleeve that is crimped twice for maximum security

What is your current shipping policy?

Our current turnaround is 1-3 days before dispatch, and all items are sent 48 Hour Tracked via Royal Mail within the United Kingdom. But, we always try out best to dispatch much sooner if we can. 

Do you offer refund?

As our products are made to measure based on the information provided, all sales are considered final and we do not accept returns and refunds.

Will you be providing clip on collars?

Yes! This is currently in the works and we are so excited to introduce this within our range. 

How to clean the collars?

Clean soapy water should do it :) Please note that Iridescent and ab shine acrylic can fade over time, so refrain from using hard sponges or very hot water. 

Are the collars to use with a leash?

To keep your beloved pets safe, we recommend that the collars are used as accessories in additional to their usual walking gear. Our beaded collars are great for displaying dog tags too :) 

Do you offer customisation?

Yes, we do! Get in touch and we will see what we can do. 

Can my pet wear this all day?

This all depends on your pets lifestyle. Similar to a flat collar (fabric, biothane, etc), for safety we recommend that the collars are removed during play, when in crate or whenever they may be left unsupervised. 

Your questions not answered? Feel free to send us a message via our contact page or on our socials.